Masterblast - Northern Ireland

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Company: 
Masterblast
Location: 
Northern Ireland
Product: 
Aqua Wheelblaster
Case study overview

Masterblast based in Derry Northern Ireland, refurbish alloy wheels, motor parts and treat a variety of metals and antiques. The business started over a year ago but they only had a basic dry blasting machine which they discovered didn’t have the same benefits or capabilities as the Vixen Aqua Wheelblaster.

Kevin the owner of Masterblast spoke with the marketing department at Vixen and this is what he had to say:

“To be able to blast clean, wash and dry wheels and leave a finish ready for paint or powder coat all within one machine was a no brainer for us.”

The dry blast machine was proving to be longer in working hours but since Masterblast purchased the Vixen Aqua Wheelblaster the time taken to process wheels has reduced dramatically. Cutting down the time to prepare each wheel has proven to be very beneficial, allowing them to increase their volume of work and produce a better finish for their customers.

“When we researched the market for a wetblasting machine there were other models available but none could match the Vixen Aquablast on specification and ease of use. When we contacted Vixen about the Aqua Wheelblaster they were very helpful and were able to supply us with the information to enable us to make an informed decision. Their excellent customer service and after sales team gave us confidence knowing we had chosen the right company to deal with.”

Each customer of Vixens is provided with a dedicated account handler within the aftersales team who is trained in all aspects of Vixen machines, spare parts and media. This ensures no matter what question you may have after purchasing your machine you always have a main contact who can answer any questions or queries. The aftersales team also includes engineers to assist with break down cover and machine repairs and services. They are also on hand to answer more technical questions and to provide any advice to Vixen customers if needed.

This is what Kevin had to say about the Vixen aftersales department:

“We have also found that the Vixen engineers provide excellent help when contacted and most helpful with advice and suggestions for improving our service.”

“All in all, we are very happy with our choice of machine and would recommend Vixen and the Aqua Wheelblaster machine.”

VIXEN - UK Office Research & Development

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