Aftersales and Service Department
At Vixen, a sale is just the beginning of an excellent service. The highly trained aftersales team and servicing department are able to provide customers with technical information, as well as offering advice and support to keep operations running with minimal disruption.
The aftersales team is your first port of call for any queries or issues regarding products manufactured by Vixen Surface Treatments.
Call +44 (0)1642 769 333 or email aftersales@vixen.co.uk to speak to our team.
Members of the aftersales team have been trained to respond to a range of situations, including installation, technical operation, blast media, detergents and spare parts.
The Process
Vixen understands the importance of creating relationships to ensure complete satisfaction, which is reflected through its existing customers. Once the equipment has been purchased, the account will be allocated to a specific member of the aftersales team who will be available to discuss any technical queries, spares or maintenance requirements at any time.
As customers’ purchases are specific and unique, Vixen logs the important information onto its database where the aftersales team can advise customers on the correct detergent, media and spare parts that their machine requires. Vixen customers can send detergent queries to their dedicated contact in the aftersales team.
Detergents
Surface treatment applications can vary significantly, therefore, you need to be highly informed before you decide upon a detergent. Vixen has an aftersales team ready to assist your search and guide you in the right direction.
Vixen is internationally renowned in surface treatments, blast cleaning and degreasing, so why not rely on them to help to choose your detergent?
Contact the aftersales team and service department by telephone on 01642 769333, or e-mail aftersales@vixen.co.uk
Are you looking for abrasive media for your machine? Visit our dedicated page here.
Vapour Blasting France France
The Vixen Aquablast range really is the Rolls Royce of Vapour Blasting. The sales and aftersales team gave us good, solid advice on set-up and ongoing operations.
”Service Department
Vixen also has a fleet of service engineers covering the whole of the UK who are available to regularly maintain your machines as well as initially commission them. A range of care plan service schemes which provide savings on regular services, spare parts and consumables are also available.
Vixen offers contracts in:
- Monthly servicing
- Quarterly servicing
- Biannual servicing
- Breakdown cover
Servicing engineers are on hand to perform regular inspections, maintenance and repairs of your surface treatment machinery and equipment. These engineers are available to travel through the UK and can be depended on to reach customers with rapid response, which is of particular importance when in the midst of a critical situation.
It doesn’t matter what product you have from Vixen Surface Treatments, our highly skilled engineers will keep it at the pinnacle of functionality and offer rapid breakdown cover to get your business back on its feet again.
For more information and prices on our care plans and breakdown covers, you can call the team on +44 (0)1642 769 333.
Tech Support
Vixen Surface Treatments has a dedicated tech support team that have been briefed to handle any queries that you may have. You can get in touch either by phone or via e-mail to present your questions to them. The team will offer you high-quality tech support capable of getting you through any issues that may arise.
Should the tech support team be unable to resolve your situation, Vixen can then evaluate the next course of action. This may result in the despatch of replacement parts or even a visit from one of its expert engineers.